Wellbeing- We provide Medical, Dental, and Vision Insurance, Life Insurance, and Short Term/Long Term Disability.Showing empathy and understanding towards customers.Passionate about advocating for customer needs.
The following qualities are shared by all team members. Members of the Customer Care team at iZotope come from a diverse array of backgrounds and areas of expertise that combine to create a unique and highly effective team. Real world experience with audio processing in recording, production, sound design, and post production is a plus.Flexibility with schedule and occasional overtime when needed.Ability to handle difficult customer situations with empathy and professionalism.Excellent written and verbal communication skills.
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Practical experience with the iZotope product line and working knowledge of Audio software and Plugins. Coordinating with other teams to prepare for product launches, campaigns, and new business requirements. Identifying and escalating website errors and product issues to the Associate Customer Care Manager or Customer Care Manager. Receiving and promptly responding to both live chats and emails regarding product and pricing inquiries, and troubleshooting basic technical issues. The role:Our Seasonal Associate customer care agent will engage customers via chat and email, providing support for pre-sales issues and basic technical issues. The Customer Care mission: To reinforce the iZotope brand by providing a best-in-class support experience, to educate our customers through our interactions and content creation, and to advocate for improvements within the company using customer data and insights. iZotope combines the excitement and pace of a startup with the stability and work/life balance of a market leader. Plus, it’s really cool to work for a company in the music and film industry! We’re the leaders in intelligent audio production and you’ll see that all iZotopians have a passion for what we do. Our company, our market and our customers are growing fast. This means all iZotope employees are engaged in interesting and challenging work. We have the opportunity to try new and different things and lots of room for career enrichment. We work with exceptional colleagues and foster an environment that empowers those closest to the work to make decisions and provide each other the support to move quickly and learn as we go.
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